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Bepper Balance Method

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Complaints

Bepper B.V.
Pieterskerkhof 36
2311ST Leiden
Kvk 27357395

Bepper BV, legally represented by the Director EAS Bouwhuis, declares with respect to its services that the following complaints regulations apply.

Are you dissatisfied or do you want to file a complaint? We continuously work on our quality and find it very important that you are satisfied with the services provided by Bepper BV

If you have a complaint you can let us know by telephone or e-mail. With this notification you enable us to further improve our services. Bepper BV strives for a good complaint handling and will do everything in its power to come to a suitable solution. We prefer a written report. Below is our complaints procedure described.

Complaints procedure

  1. We try to find as many direct solutions as possible. Complaints and / or comments are processed directly and personally by the trainer / coach as much as possible. If this does not go well, or if you prefer to contact the organization, you can submit the complaint to Bepper BV
  2. If your problem with a meeting has not been resolved or if, in your opinion, the complaint does not lend itself to an interview, you can submit the complaint formally in writing. This can be done by sending an e-mail to info@bepper.eu or by mail to the above address stating ´Complaint´. The writing will be received by Liesbeth Bouwhuis, owner of Bepper BV.
  3. You will receive confirmation of receipt of the complaint within three days.
  4. Complaints are treated confidentially and dealt with within two weeks of receipt. In most cases, the trainer / coach will contact you within a few days to discuss further steps.
  5. If the handling of a complaint takes longer than two weeks, you will be informed of this within these two weeks. It also indicates the reason for the delay and the expected period within which the complaint will be processed.
  6. Complaints or comments the manner of handling will be registered by us and kept for at least 2 years.
  7. All coaches and trainers of Bepper BV are affiliated with the ST! R. If Bepper BV does not solve your complaint properly, or you are not satisfied with the outcome, you can turn your complaints to: Complaints procedure of the complaints committee of the ST! R for clients.
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What others say......

"What a great tool, the Bepper3in1. To enter into conversation with for example children, parents, alone or together, about balances and challenges. I see so many possibilities for applications. Just take all trajectories around divorces, for example mediation, use by divorce coaches, child representatives, in relation to support, etc. " Senior Scientist Child Health TNO, Leiden

"I think the Bepper 3in1 is a very nice tool to quickly understand difficult issues and feel the priority in your preferences. The method helps very well in sorting out thoughts and feelings. A very valuable experience!" Program manager Executive Education, Breukelen

"I see a lot of possibilities, as far as I'm concerned this method can be very expanding, is innovative and has a very low threshold" Psychologist and senior scientist TNO, Leiden

"Fits well with my way of coaching, making it visual, doing physical things, promoting ownership of the coachee." Coach and teacher counselor, Woerden

"Much respect for how Liesbeth developed this methodology. This is also evident in how she propagates this in the training. Driven, and very knowledgeable in the implementation and application of the methodology and her vision on this. She also has a transcendental view of transfer and countertransfer situations and also monitors this well in the group. Creates a pleasant and safe atmosphere. " Supervisor, coach and educator, Kampen

"With the BBM and a cup of coffee unraveled a probem in no-time. Clear picture of next steps. I would like to grant anyone the benefits of the method."Director MBO institution, Leiden

"The training and trainer made sure that the training and the environment was warm, pleasant, safe, involved and deliciously prepared lunches. Fine short breaks in between ... my compliments!!" Coach, supervisor and team-manager, Kampen

" Normally I can easily beat around the bush with my knowledge and smooth talk, but now I had to switch off my 'talking monkey' because my intuition and gut-feeling participated. This makes me more honest because my subconscious also participates in the session. " Client, The Hague


Van troebel en wollig naar helder in je hoofd
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Bepper B.V. Coaching, Pieterskerkhof 36, 2311ST Leiden, Bankrekeningnr. NL26RABO0150761449 KvK:27357395 BTW nr.8217 09 379 Tel.0612400150 / info@bepper.eu / ©Bepper B.V. / www.bepperbalance.com / www.bepper.eu / www.novide.nl / algemene voorwaarden / complaints / AVG
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